FAQ

Manuka honey is a type of honey that is produced by bees that feed on the nectar of the Manuka tree (Leptospermum scoparium), which is native to New Zealand and parts of Australia. What sets Manuka honey apart from other types of honey is its unique antibacterial properties, which are attributed to the presence of a naturally occurring compound called methylglyoxal (MGO).

MGO stands for methylglyoxal, which is a compound found in high concentrations in the nectar of some Manuka plants. MGO is responsible for the antibacterial activity of Manuka honey and is used as a measure of its potency.

Manuka honey is graded based on its MGO content, which ranges from 30 to over 1000 mg/kg. The higher the MGO content, the stronger the antibacterial properties of the honey. We offer MGO115, MGO300, MGO400, MGO515, MGO830, MGO1000 and MGO1300 manuka honey.

We strive to maintain consistency in our product by using careful harvesting and processing techniques, and by adhering to strict quality standards. However being a 100% natural product the consistency of taste, flavor, and texture of Manuka honey can vary from batch to batch due to a variety of factors, including the location and climate in which the honey is produced, the season in which it is harvested, and the specific flowers and plants that the bees feed on.

Certainly, Manuka honey is safe for young children, however, it is advisable not to give it to children who are under 12 months old.

While pure Manuka honey is safe for consumption, it’s recommended to consult a healthcare professional before consuming it during pregnancy or while breastfeeding to ensure it’s safe for your individual situation.

“If you have diabetes, it’s important to monitor your sugar intake, including the amount of honey you consume. Manuka honey is a natural sweetener that contains sugar, so you should consume it in moderation as part of a balanced diet.

Manuka honey has a lower glycemic index compared to other types of honey and sugars, which means it may not raise blood sugar levels as quickly. However, it’s still important to check your blood sugar levels regularly and consult with your healthcare provider before adding Manuka honey to your diet.”

Yes, Manuka honey is commonly used on the skin for its natural antibacterial and anti-inflammatory properties.

When using Manuka honey on your skin, it’s important to choose a pure and high-grade honey that is free from additives or other ingredients that may irritate your skin. You can apply Manuka honey directly to the affected area or mix it with other natural ingredients such as coconut oil or aloe vera to make a skin care treatment.

It’s also important to do a patch test on a small area of skin before using Manuka honey more extensively, as some people may be allergic to honey or other bee products. If you experience any adverse reactions such as itching or redness, stop using the honey and consult with your healthcare provider.

Our honey products have a “best before” date which indicates when they are expected to be at their peak quality, but they can still be used after that date. If you follow the proper storage guidelines, such as keeping the honey in a dark cupboard at a temperature of 18-20°C, as mentioned earlier, the honey should last for an extended period of time.

Crystallization is a natural process that can occur in honey over time, but it does not mean that the honey has gone bad or lost its nutritional value. To restore the honey’s smooth texture, you can place the jar in warm water to dissolve the crystals.

We are able to ship our honey to any location worldwide, but we advise that you review your country’s regulations as there are certain countries where honey may not be allowed. These regulations can change and we cannot guarantee successful delivery if your country has restrictions. By placing an order with us, you acknowledge that the items in your order comply with the import regulations of the delivery destination.

We charge a flat rate courier $50 fee for delivery to the US. Expected delivery within 8-12 days. Note: Deliveries to some rural addresses may take longer.

How long will it take for my order to arrive?

For domestic deliveries, you can expect your order to arrive within 2-3 business days. International delivery times can vary depending on the destination country, but we will provide you with a tracking number so you can keep an eye on your order. Rest assured that we will do everything we can to ensure your order arrives as quickly as possible.

We strive to provide the best quality products to our clients. If you are not completely satisfied with our products please get in touch with us via the web contact us form and we will organise a replacement or a refund.

Our goal is to deliver high-quality products to our customers. If, for any reason, you are not satisfied with our products, please contact us through the web contact form, and we will arrange a replacement or a refund to ensure your satisfaction.

Absolutely, all of our jars are BPA-free, so you can enjoy our products with confidence.

We apologize for any inconvenience caused by receiving only part of your order. Please get in touch with our customer service team via the web contact form, and we will look into this for you as soon as possible. We’ll do our best to resolve the issue promptly and ensure that you receive the remainder of your order as soon as possible. Thank you for your understanding.

If you are allergic to bee stings, it does not necessarily mean that you are also allergic to honey. However, it is still recommended to exercise caution and consult with your healthcare provider before consuming honey. It’s always better to err on the side of caution when it comes to allergies.